SANTOS, Cristiane Pizzutti dos; FERNANDES, Daniel Von der Heyde. Perceptions of justice after recovery efforts in internet purchasing: The impact on consumer trust and loyalty toward retailing sites and online shopping in general. Brazilian Administration Review, [S. l.], v. 8, n. 3, p. 225–246, 2011. DOI: 10.1590/S1807-76922011000300002. Disponível em: https://bar.anpad.org.br/index.php/bar/article/view/152. Acesso em: 7 feb. 2026.