PACHECO, Natália Araujo; LUNARDO, Renaud; SANTOS, Cristiane Pizzutti dos. A perceived-control based model to understanding the effects of co-production on satisfaction. Brazilian Administration Review, [S. l.], v. 10, n. 2, p. 219–238, 2013. DOI: 10.1590/S1807-76922013000200007. Disponível em: https://bar.anpad.org.br/index.php/bar/article/view/216. Acesso em: 7 feb. 2026.