CLARO, Danny Pimentel; FRAGOSO, Antonio Fabio Guena Reali; LABAN NETO, Silvio Abrahão; CLARO, Priscila Borin de Oliveira. Consumer complaints and company market value. Brazilian Administration Review, [S. l.], v. 11, n. 3, p. 248–263, 2014. DOI: 10.1590/1807-7692bar2014130004. Disponível em: https://bar.anpad.org.br/index.php/bar/article/view/246. Acesso em: 7 feb. 2026.