PACHECO, Natalia Araujo; PIZZUTTI, Cristiane; GEUENS, Maggie. A temporal model of perceived control to explain service failures. Brazilian Administration Review, [S. l.], v. 16, n. 2, p. e180079, 2019. DOI: 10.1590/1807-7692bar2019180079. Disponível em: https://bar.anpad.org.br/index.php/bar/article/view/372. Acesso em: 7 feb. 2026.