SANTOS, Cristiane Pizzutti dos; FERNANDES, Daniel Von der Heyde. Antecedents and consequences of consumer trust in the context of service recovery. Brazilian Administration Review, [S. l.], v. 5, n. 3, p. 225–244, 2008. DOI: 10.1590/S1807-76922008000300005. Disponível em: https://bar.anpad.org.br/index.php/bar/article/view/76. Acesso em: 7 feb. 2026.