Sordi, José Osvaldo De, Manuel Meireles, and Marta Lígia Pomim Valentim. “New Technologies, Old Habits: Automation Without Innovation”. Brazilian Administration Review 9, no. 1 (December 17, 2011): 110-126. Accessed December 8, 2022. https://bar.anpad.org.br/index.php/bar/article/view/172.