BAR - Brazilian Administration Review

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Loyalty in the supermarket

Valter A. Vieira, Cláudio Damacena
47-62
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Abstract:

Loyalty has been a hot topic in marketing management, not only for academics, but also for managers. In that sense, the main goal of this paper is to identify the variables that discriminate loyalty groups. Therefore, seven hypotheses have been proposed which might have an impact on loyalty groups. Based on discriminant analysis, the paper analyzes and discusses the data, and presents a conclusion that the more important variables on loyalty in the supermarket are affective commitment,...

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Creative Commons BY 4.0 This work is licensed under Creative Commons Attribution 4.0.
 
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