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Unknown unknowns in innovative projects: Early signs sensemaking

Rosaria de Fatima Segger Macri Russo, Roberto Sbragia, Sih Oih Yu Abraham
e170060
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Abstract:

This study aims to understand early signs’ sensemaking relevance to identifying unknown unknowns on innovative projects. When managing these projects, early signs of changes in the environment, combined with a sensemaking process, can help identify them prior to their occurrence and mitigate unwanted effects of these uncertainties. To this end, we conducted a field research to assess 16 projects, totaling 35 events representative of this kind of uncertainty. Based on in-depth interviews,...

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