Research on service failure has neglected the temporal dimension of consumer-perceived control (i.e., past, present and future control). This paper introduces the temporal model of perceived control to service research and compares its explanatory power for consumers’ emotional and behavioural reactions after a service failure to that of the causal attribution model. The results of a correlational study show that the temporal model of perceived control has greater explanatory power than...

This paper aims to contribute to the historical unveiling of a certain set of dispositives and discourses that befell Brazilian textile factory working women who came to reside in the convents inaugurated in the last decades of the 19^th century by a textile company located in the state of Minas Gerais, Brazil. By appropriating methodological contributions such as historical document analysis, we present a historically-situated analysis of the discourses and truth effects...

Quality of teaching is increasingly important for the success of educational institutions. In this context, gamification is a tool often used to improve the teaching-learning process by helping both teachers and students reach their goals in the short, medium and long term. Given the importance of the topic both in academia and society, this article presents a systematic review of the literature on the use of gamification as a tool to enhance the quality of the teaching process in general,...

Private Equity (PE) funds are active investors. Besides providing capital, they improve the governance, operational performance and innovation of the investee companies. However, potential misalignment between the fund manager and the company owner regarding exit timing is a limitation of the model. PE funds have a finite-life, and thus they have to liquidate investments after holding them for a certain period. They tend to time the market to exploit favorable market conditions and obtain...

Business Analytics leverages value from data, thus being an important tool for the decision-making process. However, the presence of data in different formats is a new challenge for analysis. Textual data has been drawing organizational attention as thousands of people express themselves daily in text, like the description of customer perceptions in the tourism and hospitality area. Despite the relevance of customer data in textual format to support decision making of hotel managers, its...

Editorial policy committee
Jay Barney (University of Utah, USA)
Carlo Gabriel Porto Bellini (UFPB, Brazil)
Jorge Manoel Teixeira Carneiro (FGV/SP, Brazil)
S. Tamer Cavusgil (Georgia State University, USA)
Pervez Ghauri (University of Birmingham, UK)
Bryan Husted (York University, Canada, and ITESM, Mexico)
Sérgio Giovanetti Lazzarini (Insper, Brazil)
Antônio Carlos Gastaud Maçada (UFRGS, Brazil)
Maria José Tonelli (FGV/SP, Brazil)
Arch...