This study sets out to identify the social representation of information technology governance (ITG) according to information technology (IT) professionals. Empirical data were collected via online questionnaires answered by IT professionals, being subsequently analyzed by means of the social representation theory (SRT) operationalized via the words evocation technique and the four quadrants of the Vergès’ approach. As a result, it was identified that the central nucleus of the social...

The evolution of the economic context has intensified competition in retail, creating new challenges for companies. Among these challenges are the difficulty of measuring the results of marketing activities, the inconsistency in the sources of information, and the disregard of the temporal characteristics of the returns on these investments. Considering that this context may differ depending on a country’s stage of development, the objective of this study is to analyze the impact of...

This study investigates the association between SEW and EO, considering the moderating role of the generation that is involved in family businesses, considering that EO might benefit from the entrepreneurial and affective attitudes of the first generations. We collected a survey with a final sample of 107 family firms from the textile and clothing manufacturing industry in Brazil. As data analyses, we employed variance-based structural equation modeling using SmartPLS. Our results provide...

Industrial clusters are highly concentrated professional environments, being a potential area for development of dynamic managerial capabilities and interorganizational learning. This study proposes to identify interorganizational learning mechanisms and their integration to the dynamic managerial capabilities in a technology cluster. This is an exploratory research and it uses a qualitative approach through a single-case study. The data analysis was based on content analysis techniques...

The use of masks to prevent COVID-19 infections generated much controversy and disagreements among the population, infectious disease specialists, and government representatives. Western countries were not used to using facial masks, and their adoption can be considered a non-technological innovation. This article explores the determinants of the intention to adopt, the actual use, and the continued intention to use a facemask to prevent COVID-19 infections in Brazil. Through structural...

The service sector currently employs the largest portion of workers in the world and stands out due to the nature of labor in this context. This study aimed to produce a systematic multicriteria review on job performance in the service sector. We selected 50 articles in accordance with relevance criteria comprising recentness, citations, and journal’s impact following the Methodi Ordinatio protocol. The articles were analyzed based on the components described in Campbell’s theoretical...