Digital Capabilities on Business Performance: Does It Matter?
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Abstract
Objective: the study aims to address the central research question: How do digital capabilities impact the performance of digital businesses? We explore digital capabilities in the context of digital transformation, enhancing the understanding of this phenomenon for businesses through dynamic capability theory and defining digital capabilities based on previous studies. Methods: these capabilities are presented in the research model. A survey was conducted with 308 digital businesses, and the hypotheses were tested using partial least squares structural equation modeling. Results: this paper demonstrates the significant impact of digital capabilities on business performance, providing evidence that ecosystem orchestration capability is a precursor to other capabilities. Conclusions: we conclude that a critical factor for a digital business’s success is its responsiveness. Digital capabilities are essential for a company’s success in the new digital business landscape. Additionally, digital technologies enable entrepreneurs to create innovations that cross traditional industry boundaries, integrating digital and non-digital assets and scaling new ventures with new products, services, and business models. This study is valuable for managers to direct investments in digital technologies, integrate stakeholders, and respond quickly to customer demands to enhance performance.
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Freitas Junior, J. C. da S., Maçada, A. C. G., & Brinkhues, R. A. (2024). Digital Capabilities on Business Performance: Does It Matter?. Brazilian Administration Review, 21(4), e230128. https://doi.org/10.1590/1807-7692bar2024230128
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References
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eCommerce Brazil - eCommerce. (2023, May 12). Retrieved October 28, 2023, from https://www.ecommercebrasil.com.br/noticias/e-commerce-brasileirocresceu-20-em-2022-mostra-novo-painel-do-mdic
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10–11), 1105–1121. https://www.jstor.org/stable/3094429
El Sawy, O. A., Malhotra, A., Park, Y., & Pavlou, P. A. (2010). Research commentary— seeking the configurations of digital ecodynamics: It takes three to tango. Information Systems Research, 21(4), 835-848. https://doi.org/10.1287/isre.1100.0326
Fichman, R. G., Santos, B. L., & Zheng, Z. E. (2014). Digital innovation as a fundamental and powerful concept in the Information Systems curriculum. MIS Quarterly, 38(2). http://doi.org/10.25300/MISQ/2014/38.2.01
Grover, V., & Kohli, R. (2013). Revealing your hand: Caveats in implementing digital business strategy. MIS Quarterly, 37(2). https://www.jstor.org/stable/i40157001
Gupta, M., & George, J. F. (2016). Toward the development of a big data analytics capability. Information & Management, 53(8), 1049-1064. https://doi.org/10.1016/j.im.2016.07.004
Gupta, R., Mejia, C., & Kajikawa, Y. (2019). Business, innovation and digital ecosystems landscape survey and knowledge cross sharing. Technological Forecasting and Social Change, 147, 100-109. https://doi.org/10.1016/j.techfore.2019.07.004
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019), When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). (3rd ed). Sage.
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A systematic review of the literature on digital transformation: Insights and implications for strategy and organizational change. Journal of Management Studies, 58(5), 1159- 1197. https://doi.org/10.1111/joms.12639
Heredia, J., Castillo-Vergara, M., Geldes, C., Gamarra, F. M. C., Flores, A., & Heredia, W. (2022). How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”. Journal of Innovation & Knowledge, 7(2), 100171. https://doi.org/10.1016/j.jik.2022.100171
Herold, S., Heller, J., Rozemeijer, F., & Mahr, D. (2023). Dynamic capabilities for digital procurement transformation: a systematic literature review. International Journal of Physical Distribution & Logistics Management, 53(4), 424-447. https://doi.org/10.1108/IJPDLM-12-2021-0535
Heubeck, T. (2023). Managerial capabilities as facilitators of digital transformation? Dynamic managerial capabilities as antecedents to digital business model transformation and firm performance. Digital Business, 3(1), 100053. https://doi.org/10.1016/j.digbus.2023.100053
Hu, L., & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1e55. https://doi.org/10.1080/10705519909540118
Hylving, L., Henfridsson, O., & Selander, L. (2012). The role of dominant design in a product developing firm’s digital innovation. Journal of Information Technology Theory and Application, 13(2), 5. https://www.researchgate.net/publication/270780369_The_Role_of_Dominant_Design_in_a_Product_Developing_ Firm’s_Digital_Innovation
Ivarsson, F., & Svahn, F. (2020). Becoming a Digital Ecosystem Orchestrator- The Sydved Case. https://www.researchgate.net/publication/343473493_ Becoming_a_Digital_Ecosystem_Orchestrator_-_The_Sydved_Case
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