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This study was developed in a Brazilian court that was subjected to the introduction of e-process, and bears the following objectives: (a) describe the context of changes in terms of planning and perceived risk degree; (b) describe the results perceived after the introduction of the e-process; (c) describe the support to learning and the competences learned during the e-process implementation; (d) identify the links between variables of changing context, support to learning and the competences learned during the introduction of the e-process at the Higher Justice Court. 219 civil servants participated in the study, which used scales of changing context, results of the change of competences and support to learning. Scales were subjected to exploratory factor analysis with robust statistical indexes and three multiple regressions to test the associations between variables. Results pointed out that characteristics of the change process and support to learning affect learned competences.
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